[interface] image of a laptop displaying product interface (for an ai saas company)

Airbus Experience

Due to confidentiality agreements and the sensitive nature of the projects, specific tools and designs cannot be publicly shared. However, the following section outlines the structured design process I applied, the challenges I encountered, and the key methods I’ve been using across multiple internal tools in the Single Aisle configuration management domain.

Client

Airbus

Year

Present (Ongoing Experience)

Project Type

Internal Operational Tools

Focus Areas

UX Research and Design

Inside the Airbus Design Process

Focus Areas & Challenges

Working within Airbus’s configuration management environment means dealing with highly complex processes, multiple stakeholders, and strict compliance requirements. These stakeholders come from multiple teams with different workflows, which can make the process longer as the product needs to be tailored to meet the needs of each group. My role involves translating technical requirements collected by PMOs and validating them with different stakeholders. I then convert these insights and workflows into user journeys to ensure the solution addresses everyone’s needs. These journeys are validated in co-design workshops, where I collaborate directly with participants to refine and shape the final solution togeth

Methods I Use

Airbus has an extensive set of design resources that we apply across the different phases of the IT lifecycle process. Depending on the phase, I typically use methods such as stakeholder interviews, journey mapping, persona creation, co-design workshops, usability testing, and system usability scale evaluations to ensure solutions are validated and aligned with user needs.

Key Learnings

Working on heavy operational dashboards with extensive data visualizations has strengthened my ability to design for large, complex datasets. I’ve learned how to check the feasibility of my designs within Palantir, a low-code data analytics platform, and adapt my approach to ensure both technical compatibility and user usability. Everyday I am deepening my skills in balancing dense information display with clarity, while collaborating closely with non-design stakeholders to drive adoption.

Applying a Structured Design Process

At Airbus, I follow a structured UX process aligned with internal standards, consisting of Explore, Define, Craft, Deliver, and Learn phases. My current work supports the development of internal tools that enhance workflow clarity and operational efficiency within Single Aisle configuration management. Below, you can see the different methods and activities that I use under each phase of this process.

[interface] image of educational software interface (edtech) standalone

Explore

I conducted over 10 user interviews across different departments to understand current workflow pain points and identify opportunities for improvement. This led to the creation of 4 user journeys, each mapped to a different persona based on distinct needs and roles.

interface image of a mobile device with travel app interface (for a travel tech)

Define

I developed product vision canvases and impact maps to align tool development with the broader objectives of cross-program initiatives, ensuring strategic value beyond individual use cases.

image of branding materials for a graphic design studio

Craft

I facilitated 2 co-design workshops with project managers and tool owners to collaboratively shape feature concepts, information architecture, and interaction flows.

image of wireless security solutions interface on a laptop

Deliver and Learn

I designed high-fidelity interface mockups using by the help of Palantir Workshop design system, aligning visuals with usability standards and technical feasibility.